1. Return Policy
We want you to be fully satisfied with your purchase. If you are not completely satisfied, you may request a return for most new, unused, and unopened items within 15 days of delivery. Items must be returned in their original condition, including all packaging, accessories, manuals, and tags. Products that show signs of use, damage, or alteration may not qualify for a return.
2. Return Eligibility
To be eligible for a return, you must contact us within the 15-day return window and provide a valid proof of purchase such as your order confirmation or receipt. Certain items may be non-returnable due to hygiene reasons, digital nature, customization, perishability, or supplier restrictions. Items marked as final sale or clearance may also be excluded from returns.
3. Return Authorization Process
Before sending any item back, you must request return authorization by contacting our support team. Unauthorized returns may not be accepted. Once approved, you will receive instructions on how and where to send your item. Please do not send items to the manufacturer or any address not provided by us.
4. Refund Process
After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment. Refund processing times vary depending on your bank or payment provider and may take several business days to reflect in your account.
5. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking. Original shipping fees, duties, or handling charges are generally non-refundable.
6. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement, exchange, or refund at no additional cost to you, subject to verification.
7. Late or Missing Refunds
If you have not received your refund after approval, first check your bank account again. Then contact your credit card company, as it may take some time before the refund is officially posted. Next, contact your bank, as processing times can vary between financial institutions.
8. Exchanges
Exchanges are available only for items that are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us with your order details and supporting evidence so we can assist you promptly.
9. Order Cancellations
Orders may be canceled only before they have been processed or shipped. Once an order has entered fulfillment or shipping, cancellation may not be possible, and you will need to follow the return procedure after delivery.
10. Non-Returnable Items
The following items may not be eligible for return: personal care products, intimate goods, perishable items, digital downloads, customized products, gift cards, and items explicitly marked as non-returnable. Additional exclusions may apply based on supplier policies.
11. Dropshipping Fulfillment Notice
As a dropshipping store, products may be shipped directly from third-party suppliers. Return addresses may differ from the original shipping address, and return handling times may vary depending on the supplier’s location and policies.
12. Contact for Returns
For return requests, refund inquiries, or assistance, please contact us at contact@happyinfinityshopping.com with your order number, details of the issue, and any supporting images if applicable. Our support team will guide you through the process.